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Delivery Information

***BREXIT UPDATE / NOTIFICATION***
Please note all Ireland, Northern Ireland and EU orders will be shipped from our Irish distribution hub in Kildare. Therefore there will be no taxes or duties on delivery. The product price you see on our website is the final price to our Irish, Northern Irish and EU customers, guaranteed! We are now also offering next day delivery to all Ireland customers from our Kildare depot.

***DELIVERY UPDATE REGARDING COVID19***

Due to the current pandemic we want to inform all of our customers deliveries are on schedule to be delivered as per normal.

As Infababy supply much needed equipment to parents in these unprecedented times we are still functioning to near full capacity to honour all online orders. Our couriers are also still committed to delivering all parcels unless otherwise notified.

Further to this please note that there could be a small delay on the side of the 3rd party couriers. This could add 1 or 2 days delay on receiving your order. Other than that all operations are functioning as normal. Most staff are working remotely, but that will not slow down our service to our customers. 

We will keep this page updated should there be any changes to our service regarding COVID-19.

As this situation can change at any time please keep up to date with us on our delivery page. 

Stay Safe. Infababy.


Premium Delivery Service:

We provide a fully tracked courier delivery service as standard on all orders. Prior to your delivery you will receive an email with your tracking number(s), details on how to track your order(s) and the courier details. All orders made throughout the Republic of Ireland, Northern Ireland and the EU will be delivered by GLS Couriers. We provide this delivery service for free in Ireland and Northern Ireland on all orders above €50.


Next Day Delivery:

Whilst we offer free standard delivery on orders over €50, we also offer a paid shipping service called Next Day Delivery. This is a quicker service and your order will be shipped and processed ahead of all non-priority shipments. All orders under €50 are automatically shipped via Next Day Delivery (shipping charges apply and are refundable if you return your order). Please note: Where you have the choice of Free Shipping or Next Day Delivery and you opt for the Next Day Delivery, the shipping costs are non-refundable.


Delivery Rates:

We currently offer FREE shipping to Ireland and Northern Ireland on any order over €50. Orders below this value are charged at €5.95 per order.

We also ship to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (Mainland), Romania, Slovakia, Slovenia, Spain (Mainland), Sweden. The shipping charge is €30 per item.

When your order is shipped we will email you with your tracking data and the details of your shipment so you can track your parcels. Please be aware that some of our 3in1 travel systems are packed in two separate parcels, one for the travel system and the other for the car seat and they may arrive on different days. Once you have received your tracking details from us you may be able to track the shipment on our courier's website. If you have any queries in relation to your shipment it is recommended to contact the courier as the parcel would no longer be in Infababy's possession. Our courier details are below:


GLS 

Phone: 00353 (0)1 8606200

Website: https://gls-group.eu/IE/en/home

Tracking Link: https://gls-group.eu/IE/en/your-parcel/track-trace

Contact Link: https://gls-group.eu/IE/en/contact


Delivery Times:

The following delivery times are for items that are IN STOCK at the time of purchase. Items that are ordered before 2pm on a business day will result in the following approximate timescales for delivery to your door. Please see the availability information on the product listing page for the current stock status.

Some items may be available for PRE-ORDER so the delivery times apply from when the goods arrive into stock in our warehouse and are then shipped. The PRE-ORDER feature allows you to reserve the item before the stock arrives into our warehouse.


Ireland & Northern Ireland Shipping Options:

Standard Shipping (FREE): 1-3 business days

Next Day Delivery (€5.95): For a small price tag we guarantee next day delivery*

* Please note next day delivery applies to all orders placed before 2pm Monday to Thursday. If ordered on Friday before 2pm your order should arrive by Monday. After 2pm it will arrive on Tuesday as the order will only be picked on Monday.


EU Shipping Options:

EU Standard Shipping (€30): 3-10 business days**

** Not all EU countries are available, for full list see above.


Please note: We may be able to deliver parcels to outside of Europe. Please contact us for more information and pricing. 

In some very rare instances for countries outside of the EU your parcel may get delayed in border customs but this is completely out of our control and this usually adds less than 1-2 days to your expected delivery date.

All orders are shipped at 2pm daily. If your order is placed before 2pm on a business day then your order will be shipped at 2pm that day. If your order is placed after 2pm on any given business day then your order will be shipped at 2pm the next business day. Shipping only takes place when we are open on a business day. Shipping does not take place on weekends, bank holidays, or other national holidays.

If you have paid for express postage and we have not met the timescales mentioned as above we will refund your priority shipment postage costs. Only applicable if we have shipped over the above mentioned timescales, not below.