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Frequently Asked Questions

We wish to inform all of our customers that deliveries are on schedule to be delivered as per usual despite the current Covid-19 Pandemic. As Infababy supply much needed equipment to parents in these unprecedented times we are still functioning to near full capacity to honour all online orders. Our couriers are also still committed to delivering all parcels unless otherwise notified.

Further to this please note that there could be a small delay on the side of the 3rd party couriers. This could add 1 or 2 days delay on receiving your order. Other than that all operations are functioning as normal.

As all of our Irish and European orders are shipped from Ireland, Brexit will have no implications on any orders. There will be seamless delivery on all orders placed within Ireland and Europe. Our logistics hub will ship your order from our shipping hub in Ireland. We are now offering next day delivery to all Ireland mainland addresses. There will be no delays due to Brexit and there will be no tax or duties to be paid on delivery. Our Ireland hub address: Unit 20 Newbridge Industrial Estate, Newbridge, Co. Kildare, W12 DY73, Ireland

No taxes or duties will have to be paid as all of our Irish and EU customers orders are shipped from Ireland.

You do not need to create an account when placing your order. You can place an order as a guest on our site. Please note in order to track the status of an order it is recommended to create an account where you can log in at any time to check the current status.

We currently accept Visa, Mastercard and PayPal. For any other payment not listed please contact us. 

All orders made throughout the Republic of Ireland and the EU will be delivered by GLS Couriers. When your order is shipped we will email you with your tracking data and the details of your shipment so you can track your parcels. It is important to be home at the time of delivery as the parcel(s) will be sent back to our warehouse if they are unable to deliver the parcel(s).

Standard Shipping within Ireland will take 1-3 business days. In addition to this we can also offer next day delivery for items marked as in stock if being delivered to Ireland. All orders for next day delivery must be placed before 2pm Monday-Thursday. EU orders are between 3 to 10 business days. All other international orders range from 5 to 15 business days. Weather can impact on deliveries depending on your location. 

All of our products are covered under a warranty of at least 12 months. Selected products are covered under an extended 3-year warranty. Please contact us for more information or see our returns policy in the footer.

We are online only meaning we do not have any physical locations or showrooms. But we do offer a full 12 month guarantee allowing you to send your parcel back to us for a full product refund in the unlikely event that you do not like the product you ordered. We show as many photos as possible of all of our products and have verified reviews of the products published on our website and on Trustpilot. If you are in any doubt we recommend that you read over our reviews and make an informed decision. Our prices are low because we do not have any middle-men, i.e; shop accounts which would show a higher price.

Our prices are low because we are online only and do not have the expense of having physical stores. We also sell direct to customers without any middle-men, i.e; shop accounts. If shops stocked our products there would have to be a margin added onto the price of the product by the shop in order for the shop to make profit. By selling direct to the end user we can keep our prices low.



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