Returning an unwanted item
While we previously offered a low cost collection service this is no longer possible due to current courier constraints. We may offer this solution again in the future when the courier companies are back in full working order.
30 Day Money Back Guarantee (Cooling off Period).
If
you are not 100% happy with your product then you can send it back to
Infababy® without a reason for the return within 30 days of receiving
your item. Please note you must email our returns department
help@infababy.com requesting a returns code. This returns code must be
labelled on items being issued back to Infababy®. When the item has been
received by us we will inspect it thoroughly to ensure the product is
fit for resale. Please note, if sending products back to Infababy® the
packaging and product must also be in the same condition as received. If
the item is not in resalable condition then the return application will
be cancelled/revoked indefinitely. Collection of the item must then be
arranged by the customer. If following inspection the product is in a
resalable condition, we will issue a full refund. Shipping costs incurred when sending
products back to Infababy® must be borne by the customer. We value your custom and we
endeavour to resolve all queries as quickly as possible. Your statutory
rights are not affected.
After the Cooling off Period.
If
we receive your unwanted purchase after the 30 days cooling off period
then as above, we will
inspect the item thoroughly to ensure the product is fit for resale.
Note you must email help@infababy.com
requesting a returns code before shipping your item back to us. This
returns code must be labelled on all parcels. Please note, if sending
products back to
Infababy® the packaging and product must also be in the same condition
as received. If the item is not in resalable condition then the return
application will be cancelled/revoked indefinitely. Collection of the
item must then be arranged by the customer. If after inspection the
product is in a resalable condition we will issue a refund less a 10%
charge (to cover administration, restocking & costs). Shipping costs incurred when sending products back to Infababy® must be borne by the customer. We value your custom and we
endeavor to resolve all queries as quickly as possible. Your statutory
rights are not effected.
730 Day Returns
Once you have valid proof of purchase in the form
of a receipt, invoice or similar then you can avail of our amazing 2
year returns policy. Unfortunately Infababy® cannot accept credit card
statements as a form of proof of purchase. We offer a full 2 years
return on all unopened, unused items, still in their unopened boxes. The
boxes must be undamaged and the box and product therein must be fit for
resale. The product must also still be available to purchase from the
manufacturer at the time of return. Fees apply, please see above "After
the cooling off period".
Returned to sender & Undeliverable Shipments
There will be
a nominal administration charge of €12.50 to the customer if a delivery attempt was made but the parcel is shipped back to Baby Gear Ltd as
"Return to Sender". Reasons a parcel can be marked as "Return to Sender"
include but are not limited to the following reasons:
Customer failed to collect the parcel
at the local post office after a delivery attempt was made to the customer.
Customer changed their mind on purchase and refused to sign for the delivery.
Customer was not available to sign for the purchase and the courier company sent the goods back to Infababy.
Addresses which are "Undeliverable" will incur the full cost of shipping to addressee.
The above charge will be deducted from the order refund once we have the goods back in our possession.
Please note:
• Under no circumstances should an item be returned to Infababy without a returns code issued to you by Infababy.
• All items purchased via the website must be returned through the appropriate channels as outlined above.
•
Any items to be returned to Infababy remain the property of the
customer until a full returns inspection and verification has been
carried out. After which Infababy® reserves the right to refuse the
returned item(s).
• Where a refund has been authorised due to
unavailability of goods or return of faulty goods, please allow up to 10
working days for funds to appear into your account. Infababy will issue
refunds within 48 hours of authorisation and will not
be held responsible for any delays with funds being credited to your
account as this is the responsibility of your issuing bank.
• In
the event that Infababy® has arranged a collection or pick up from a customer and the courier is unable to make the collection due to fault of the customer, another collection will be required resulting in additional fees incurred in order to cover the cost of the couriers failed collection attempt
•
Goods which are attempted to be delivered and then returned to sender
will incur an administration charge which is non-negotiable. We provide
tracking data to insure customers know when to expect their orders.
These must be frequently checked and if "attempted delivery" is noted on
the tracking details then the customer must contact the courier company
immediately to ensure the goods do not go back to us as "Return to
Sender"